PUBLIC OFFER FOR THE PROVISION OF SERVICES

Version dated September 01, 2026 (Version 1.1)

This document constitutes a public offer of AITRIQ Limited Liability Partnership in accordance with Article 395 of the Civil Code of the Republic of Kazakhstan and defines the terms for concluding a contract for the provision of services using the AITRIQ Platform.

1. General Provisions

1.1. This Public Offer (hereinafter referred to as the "Offer") is an official proposal of AITRIQ Limited Liability Partnership, BIN 250940022638, registered address: 050046, Republic of Kazakhstan, Almaty city, Satpaev street, building 90/56, office 86; actual address: 050057, Republic of Kazakhstan, Almaty city, Bostandyk district, Satpaev street, building 63a, office 12 (hereinafter referred to as the "Contractor"), to conclude a contract for the provision of services through the AITRIQ Platform (hereinafter referred to as the "Platform").

1.2. The Offer is addressed to any legally capable individual and any legal entity possessing the necessary legal capacity (hereinafter referred to as the "User") and is posted at https://aitriq.com/en/public_offer/.

1.3. The contract is concluded by acceptance of the Offer, which constitutes full and unconditional acceptance by the User of its terms. In accordance with Article 396 of the Civil Code of the Republic of Kazakhstan, acceptance shall be deemed to be the performance by the User of implied actions, namely any of the following: registration of an Account on the Platform; marking consent to the terms of the Offer in the Platform interface; commencement of use of the functional capabilities of the Platform; payment for the Contractor's services by any available method; use of the Platform upon expiry of the Trial Period. From the moment of acceptance, the terms of the Offer constitute the terms of the contract concluded between the Parties.

1.3.1. In accordance with Article 683 of the Civil Code of the Republic of Kazakhstan, this Offer constitutes a contract for the paid provision of services, the subject of which is the provision of access to the Platform and the rendering of Services of an informational and technological nature.

1.3.2. The Contractor and the User may at any time formalize their relations regarding the provision of access to the Platform in the form of a separate bilateral written contract. The consequences of concluding such a contract are determined by clause 12.2 of this Offer.

1.4. By performing acceptance, the User confirms that they have familiarized themselves with the terms of the Offer, the Privacy Policy and the User Agreement and accept them in full.

1.4.1. User's representations. By performing acceptance, the User and, where acceptance is performed by a representative, also such representative, represents to the Contractor that:
a) the information provided upon registration of the Account and upon completion of payment documents is accurate and complete;
b) the User possesses all rights and powers necessary to conclude and perform this Offer, and the representative is duly authorized to act on behalf of the represented person;
c) the User has familiarized themselves with the terms of the Offer, understands its subject matter, the meaning and consequences of their actions, and concludes the contract voluntarily;
d) the User possesses lawful grounds for the processing and transfer to the Contractor of personal data of the User's Clients and of the User's employees in accordance with Section 6 of this Offer.

Inaccuracy of the representations provided for by this clause constitutes grounds for suspension of the provision of Services and termination of the contract pursuant to clauses 8.19 and 8.20.

1.5. The Offer constitutes a contract of adhesion; the User is not entitled to propose amendments to its terms. In the event of disagreement with the Offer, the User is obliged to refrain from using the Platform.

1.6. Relations not regulated by the Offer shall be governed by the norms of the civil legislation of the Republic of Kazakhstan, the digital legislation of the Republic of Kazakhstan, the legislation of the Republic of Kazakhstan in the field of artificial intelligence and on personal data, as well as by the terms of the Privacy Policy and the User Agreement posted on the Contractor's website and constituting an integral part of the Offer.

1.7. The Contractor operates a partner programme for persons attracting new Users and providing them with configuration and support services. The terms of participation are established by a separate document — the Public Offer on Participation in the Partner Programme, available on the Platform to authorized Users. This Offer does not regulate relations under the partner programme, and its acceptance does not constitute submission of an application for participation in such programme.

2. Terms and Definitions

2.1. AITRIQ Platform (Platform) — a set of software products, services, modules, API interfaces, web and mobile applications operating in cloud infrastructure and providing automation of message processing, use of AI tools, CRM functionality, analytics and integrations. The Platform constitutes service software and an informatization object.

2.2. Contractor — AITRIQ LLP, the owner of the Platform.

2.3. User — an individual or legal entity that has accepted the Offer and uses the Platform for lawful purposes.

2.4. User's Clients — individuals or legal entities entering into communication with the User by means of the Platform or connected communication channels, whose messages, files or data are processed by the Platform.

2.5. Account — a unique record of the User in the Platform providing access to its functionality.

2.6. Means of Access — the set of data and instruments providing access to the Account, including email address, password, third-party identification service account, telephone number (including WhatsApp number), one-time confirmation codes, access tokens and API keys.

2.7. Services — the functional capabilities of the Platform provided to the User, including access to AI Agents, message processing, integrations, analytics, API, data storage and other services.

2.8. Trial Period (Trial) — a period of use of the Platform granted to the User on a one-time basis following registration of an Account. The duration of the Trial Period and the scope of functional capabilities provided within it are determined by the Contractor and displayed in the "Billing" section of the Platform interface, as well as published on the Contractor's website.

2.9. Tariff — a set of conditions for the provision of Services, comprising the scope of functional capabilities, quantitative limitations and cost. The terms of the current Tariffs are determined in the manner provided for by Section 7 of this Offer.

2.10. Subscription — the provision of Services for consideration for a specified period with automatic renewal subject to payment.

2.11. Billing Period — a calendar month, three months or one year, selected by the User upon arranging a Subscription.

2.12. AI Message — an outgoing message sent by an AI Agent (and not by the User as an operator) from the Platform to a connected communication channel. The procedure for accounting for AI Messages is determined by the Contractor and displayed in the "Billing" section of the Platform interface.

2.13. Payment System (acquiring) — a third-party service for processing payments. The Contractor does not process or store the User's bank card data.

2.14. Partner — a legal entity or individual entrepreneur participating in the Contractor's partner programme.

2.15. Referral Link — a unique internet address containing the identifier of a User or Partner, upon following which the registering person is attributed to such User or Partner. Attribution constitutes grounds for accrual of a Referral Bonus to the User who placed the Referral Link, or of partner remuneration to the Partner.

2.16. Promo Code — a unique alphanumeric combination granting its holder a discount or other special conditions and (or) providing for attribution of the registering person to a User or Partner.

2.17. Referral Bonus — a non-monetary incentive granted by the Contractor to a User who has attracted a new User and (or) to the attracted person on the terms of Section 7 of this Offer.

2.18. The terms "artificial intelligence", "artificial intelligence system", "artificial intelligence model", "result of the activity of an artificial intelligence system", "synthetic results of the activity of artificial intelligence systems", "user of an artificial intelligence system", "text prompt" are used in the meanings established by Article 1 of the Law of the Republic of Kazakhstan dated 17 November 2025 No. 230-VIII "On Artificial Intelligence" (hereinafter referred to as the "Artificial Intelligence Law").

Other terms shall be interpreted in accordance with the Privacy Policy and the User Agreement.

3. Subject Matter of the Offer

3.1. The Contractor undertakes to provide the User with access to the Platform and to render Services in accordance with the Offer and the selected Tariff, and the User undertakes to accept and pay for them in the established manner.

3.2. Services are rendered remotely via the Internet. The Contractor does not guarantee the achievement by the User of any commercial, financial or other results.

3.3. All exclusive rights to the Platform, including software, source code, algorithms, AI models, databases, interfaces, design and other results of intellectual activity, belong to the Contractor or are used by it on lawful grounds. The Offer does not provide for the transfer of exclusive rights to the User.

3.4. The User is granted a non-exclusive, non-transferable, limited and revocable right to use the Platform within its functionality and the selected Tariff for the User's own needs. Without the written consent of the Contractor, the User may not copy, modify, distribute, decompile or disassemble the Platform or its elements, except in cases expressly provided for by legislation.

3.5. The User retains rights to the information, messages and files uploaded by the User through the Platform, while granting the Contractor the right to use them for the purposes of performing the Offer and to the extent provided for by the Privacy Policy.

3.6. The Offer remains in force until its withdrawal or replacement with a new version by the Contractor.

3.7. The Contractor may unilaterally amend the Offer, notifying the User by posting a new version on the website no later than 30 (thirty) calendar days prior to the date of entry into force of the amendments. The date of entry into force of the amendments shall be specified in the text of the new version.

3.8. In the event of disagreement with the amendments, the User may cease using the Platform prior to the date of entry into force of the amendments; continued use shall constitute consent to the new version. The User independently monitors the current version of the Offer; the Contractor shall notify the User by the means provided for by Section 11.

4. Rights and Obligations of the Parties

4.1. The Contractor undertakes: to provide the User with access to the Platform and render Services in accordance with the Offer and the selected Tariff; to ensure the confidentiality of the User's information; to provide technical support to the extent provided for by the Tariff; to inform the User in a timely manner of amendments material to the provision of Services, in the manner provided for by Section 11 of this Offer.

4.2. The Contractor is entitled: to amend the functional capabilities of the Platform, the list of Services and the terms of Tariffs; to temporarily restrict access for the purpose of carrying out technical works; to send the User communications and notifications; to engage third parties for the performance of obligations without additional consent of the User.

4.2.1. The Contractor is entitled to use the User's company name, commercial designation and logo to indicate the fact of cooperation in marketing and informational materials, including the Contractor's website, presentation materials and client lists. The User may refuse such use by sending a notification to [email protected]; from the moment of receipt of such notification, the Contractor shall cease using the relevant designations within 30 (thirty) calendar days. This clause does not grant the Contractor the right to declare the existence between the Parties of relations extending beyond the scope of this Offer.

4.2.2. The Contractor is entitled to aggregate, systematize and analyse depersonalized data obtained in the course of rendering Services for the purposes of creating information and analytical reports, statistical materials and databases, as well as improving the Platform. Exclusive rights to the reports, statistical materials and databases created by the Contractor belong to the Contractor. The Contractor shall ensure that the User and the User's Clients cannot be identified in such materials.

4.3. The User undertakes: to use the Platform for lawful purposes without infringing the rights of third parties and legislation; to ensure the accuracy of the data provided upon registration and to notify of changes thereto in a timely manner; to ensure the confidentiality of the Means of Access and to bear responsibility for actions performed with the Account; to pay for Services in a timely manner; where necessary, to independently preserve data significant to the User using the functional capabilities of the Platform available at the time of such preservation.

4.4. The User is entitled: to demand the rendering of Services in accordance with the Offer and the Tariff; to seek technical support; to change the selected Tariff in the established manner; to manage the level of access of a Partner and of the Contractor to the User's Account and to revoke such access pursuant to Section 9; to cease using the Platform at any time in the manner provided for by Section 8.

5. Liability of the Parties

5.1. For failure to perform obligations, the Parties shall bear liability in accordance with the legislation of the Republic of Kazakhstan and the terms of the Offer.

5.2. The Contractor is liable solely for providing access to the Platform and Services in accordance with the Offer and the selected Tariff. The Contractor shall not be liable for: commercial, financial, managerial and other results of the User's use of the Platform; the consequences of decisions taken by the User on the basis of responses of AI Agents; interruptions in the operation of the Platform caused by technical failures, updates or actions of third parties; loss of data resulting from the acts or omissions of the User or of persons having access to the Account; improper operation of integrations, third-party services and communication channels; the content of data transmitted by the User or the User's Clients through the Platform.

5.3. The User bears full responsibility for the lawfulness of the processing of personal data of the User's Clients, for the existence of the necessary legal grounds, consents and notifications, as well as for the content of information transmitted through the Platform.

5.4. The aggregate liability of the Contractor is limited to an amount equivalent to the cost of one month of Services under the User's current Tariff, calculated as the cost of the paid Billing Period divided by the number of months therein. The limitations and exclusions of liability provided for by clauses 5.2–5.4 apply to the extent not contradicting the mandatory norms of the legislation of the Republic of Kazakhstan. With respect to Users who are consumers, the Contractor's liability shall be determined taking into account the guarantees of the Law of the Republic of Kazakhstan "On Protection of Consumer Rights"; in the event of conflict, the norms of the said Law shall prevail.

5.5. The Contractor is not a party to the relations between the User and the Partner to whom the User is attributed and bears no liability for the acts or omissions of the Partner in providing configuration, implementation and support services.

5.6. The Parties are released from liability for failure to perform obligations as a result of force majeure circumstances — natural disasters, military actions, acts of terrorism, mass disturbances, decisions of state authorities, failures in the operation of telecommunication networks and other extraordinary and unavoidable circumstances arising after the conclusion of the contract.

5.7. The Party affected by force majeure circumstances shall notify the other Party of their occurrence and cessation within 3 (three) calendar days. In the absence of timely notification, the Party forfeits the right to release from liability. Documents issued by authorized state bodies or the generally known nature of the circumstances shall serve as evidence.

5.8. If force majeure circumstances continue for more than 60 (sixty) calendar days, either Party may unilaterally withdraw from the Offer by notifying the other Party no later than 3 (three) calendar days in advance.

6. Processing of Personal Data

6.1. In the course of using the Platform, personal data of two categories are processed: (a) data of the User and the User's representatives provided upon registration and use of the Platform; (b) personal data of the User's Clients received by the Platform through the communication channels and integrations connected by the User.

6.2. With respect to the personal data of the User and the User's representatives, the Contractor acts as a person independently determining the purposes and means of processing, in accordance with the Privacy Policy.

6.3. With respect to the personal data of the User's Clients, the purposes, content and methods of processing are determined by the User. The User acts as the person determining the processing, while the Contractor processes such data on behalf of the User and solely for the purposes of rendering Services. This Section constitutes the User's instruction to the Contractor to process the personal data of the User's Clients.

6.4. The Contractor processes the personal data of the User's Clients in the scope, composition and for the periods necessary for rendering Services and provided for by the Privacy Policy, and does not use such data for its own purposes unrelated to the rendering of Services, except for processing in depersonalized form.

6.5. The User is obliged to ensure the existence of lawful grounds for the processing and transfer to the Contractor of the personal data of the User's Clients, including obtaining the necessary consents and providing the necessary notifications to data subjects. The User independently bears responsibility before the User's Clients and third parties for the absence of such grounds.

6.6. The Contractor is entitled to engage third parties for the processing of data for the purposes of rendering Services subject to compliance with the requirements of the legislation of the Republic of Kazakhstan. The categories of such persons and the conditions of cross-border transfer are determined by the Privacy Policy.

6.7. The Contractor takes technical and organizational measures to protect personal data in accordance with the Privacy Policy and the legislation of the Republic of Kazakhstan.

6.8. Upon cessation of the rendering of Services, the personal data of the User's Clients shall be deleted or depersonalized in the manner and within the periods established by the Privacy Policy.

6.9. The User remains the person determining the processing of the personal data of the User's Clients, including after granting a Partner access to the Account pursuant to Section 9 of this Offer.

7. Cost of Services and Payment Procedure

7.1. The list of current Tariffs, their composition, quantitative limitations and cost are published on the Contractor's website at https://aitriq.com/en and displayed in the "Billing" section of the Platform interface and constitute part of this Offer. Charging is performed by the Contractor automatically; information on the User's current Tariff, the resources included therein, their balance, deductions made, dates and amounts of payments is displayed in the "Billing" section. In the event of discrepancy between the information published on the website and the information displayed in the "Billing" section with respect to a particular User, the information in the "Billing" section shall prevail.

7.2. All settlements are made in the national currency of the Republic of Kazakhstan — tenge (KZT), unless otherwise provided by the terms of a particular Tariff. The cost is stated inclusive of applicable taxes in accordance with the tax regime applicable to the Contractor as a resident of Astana Hub.

7.3. The Contractor may unilaterally amend the cost of Services and the terms of Tariffs, notifying the User no later than 30 (thirty) calendar days prior to the entry into force of the amendments in the manner provided for by Section 11. The cost of Services under the User's current Subscription may not be amended more frequently than once every 12 (twelve) months. The new cost does not apply to Billing Periods already paid for and applies to subsequent payments. In the event of disagreement, the User may decline renewal prior to the date of entry into force of the amendments.

7.4. Payment for Services is made by one of the following methods:
a) cashless payment using payment systems (acquiring), including payment by bank cards in the Platform interface;
b) payment by bank card via the Contractor's POS terminal;
c) in cash to the Contractor's cash desk within the limits established by the legislation of the Republic of Kazakhstan;
d) payment against an invoice issued by the Contractor by means of bank transfer;
e) by means of remote payment and instant payment services available on the Platform at the time of payment;
f) by other methods provided for by the Contractor and available to the User.

7.5. Payment for Services by any of the methods provided for shall be deemed due performance of the payment obligation and simultaneously confirms acceptance of the Offer or its current version.

7.6. Automatic renewal of Subscription. Where a Subscription is arranged using a bank card, payment is made on the terms of automatic recurring debiting of funds upon expiry of each Billing Period. By arranging such a Subscription, the User grants separate consent to the periodic debiting of the cost of the next Billing Period without additional confirmation of each transaction. The User may at any time disable automatic renewal in the "Billing" section of the Platform interface or by sending a request to [email protected]. Disabling automatic renewal terminates subsequent debits and does not affect the Billing Period already paid for.

7.6.1. Payment against an invoice. Where Services are paid for by means of bank transfer, automatic renewal of the Subscription does not apply. The User independently monitors the expiry of the paid Billing Period in the "Billing" section of the Platform interface, independently generates an invoice for payment of the next Billing Period using the Platform or requests it from the Contractor, and ensures its timely payment. The Contractor shall send the User notifications of the approaching expiry of the paid Billing Period in the manner provided for by Section 11, whereas the obligation of timely payment rests with the User.

7.7. A Subscription may be arranged for 1 (one), 3 (three) or 12 (twelve) months; where a 3- or 12-month Subscription is selected, discounts apply in the amount specified on the Contractor's website and in the "Billing" section. Payment is made in a single instalment for the entire period.

7.8. Upon expiry of the paid Billing Period without renewal, access to the Services shall be blocked. The Contractor does not provide a payment grace period. The Contractor may in individual cases, upon the User's request, grant an additional period for arranging renewal; such grant constitutes a right and not an obligation of the Contractor and does not create for the User any right to demand such grant in the future.

7.9. Calculation of the Billing Period. The Billing Period commences at the moment of crediting of payment to the Contractor's account and expires on the corresponding date and time of day upon expiry of the duration of the period selected by the User. Where the month of expiry of the Billing Period does not contain the corresponding date, the last day of such month shall be deemed the date of expiry. The resources included in the Tariff are credited at the moment of commencement of the Billing Period.

7.10. Technical operations for accounting for resources, transition between Billing Periods and changing the status of a Tariff are performed daily at 00:00 Almaty city time, Republic of Kazakhstan (UTC+5).

7.11. The User bears responsibility for timely ensuring a sufficient balance of funds. Where debiting is impossible, the Contractor may suspend the rendering of Services until payment is received.

7.12. The Contractor bears no liability for commissions and fees charged by payment systems, banks or third parties.

Referral Bonuses

7.13. The Contractor may grant Referral Bonuses for attracting new Users by means of a Referral Link or Promo Code. Participation in the referral mechanism is voluntary and does not require the conclusion of a separate contract.

7.14. A Referral Bonus may be granted in the following forms:
a) crediting of additional AI Messages to the Account;
b) a discount on the cost of subsequent Billing Periods;
c) a discount upon payment for Services granted by applying a Promo Code in the relevant field of the payment interface;
d) extension of the paid Billing Period by a certain number of days;
e) provision of additional functional capabilities for a limited period;
f) other non-monetary incentives determined by the Contractor.

7.15. A Referral Bonus may be granted to the person who placed the Referral Link or Promo Code, to the person attracted thereby, or to both simultaneously. The Contractor independently determines the types of Referral Bonuses, the maximum parameters of their amount and the conditions of accrual. Within the parameters established by the Contractor, the specific amount and distribution of a Referral Bonus may be determined by the person distributing the Referral Link or Promo Code. The current conditions are published in the Platform interface and may be amended or cancelled by the Contractor unilaterally. This Offer does not establish an obligation of the Contractor to grant Referral Bonuses.

7.16. Referral Bonuses do not constitute monetary funds, are not subject to payment, exchange for money, transfer to third parties or set-off against the User's monetary obligations, and are not refundable upon termination of the contract.

7.17. A Referral Bonus is credited provided that the attracted person was not previously registered on the Platform, independently accepted the Offer and made payment for Services.

7.18. The Contractor may refuse to credit, cancel credited Referral Bonuses and block an Account upon detection of bad-faith conduct, including self-referral, registration of affiliated persons, mass creation of Accounts, use of inaccurate data or other actions aimed at obtaining bonuses in circumvention of the terms of this Offer.

7.19. Simultaneous receipt of a Referral Bonus and of partner remuneration in respect of the same attracted person is not permitted.

Acceptance of Services and Closing Documents

7.20. The date of commencement of the rendering of Services for the relevant Billing Period shall be the date of crediting of payment to the Contractor's account.

7.21. For Users that are legal entities and individual entrepreneurs of the Republic of Kazakhstan, the Contractor shall monthly issue an Electronic Invoice (ESF) and a Certificate of Completed Works through the "Electronic Invoices" information system (IS ESF). The User shall, within 10 (ten) calendar days from the moment of receipt of the Certificate, sign it with an electronic digital signature or send a reasoned refusal. In the absence of a signature and a reasoned refusal, the Services shall be deemed accepted without remarks.

7.22. For Users that are individuals, the Contractor shall generate a fiscal receipt in accordance with the legislation of the Republic of Kazakhstan. The fiscal receipt may be provided in electronic form by sending it to the User at the contact details specified by the User or by displaying it in the Platform interface.

7.23. Other closing documents shall be provided upon the User's request sent to [email protected].

Refund Terms

7.24. Refund guarantee for new clients. Upon the first payment for Services, the User may request a full refund of the funds paid within 14 (fourteen) calendar days from the date of payment, subject to simultaneous compliance with the following conditions:
a) the User has used no more than 20% (twenty per cent) of the volume of AI Messages included in the Tariff for the relevant Billing Period;
b) the request has been sent to [email protected] specifying the payment identifier and the reason for the refund.

The refund shall be made by the same method by which payment was made, within 10 (ten) business days from the moment of confirmation of the refund by the Contractor.

7.25. Refund in the event of erroneous debits. In the event of an erroneous debit, double payment, technical error of the payment system or erroneous charging of the cost of an incorrect Tariff, the excess amounts debited shall be refunded in full within 10 (ten) business days from the moment of confirmation of the error.

7.26. Non-refundable amounts: a) amounts for Billing Periods in which the User has used more than 20% of the volume of AI Messages included in the Tariff; b) the cost of additional packages of AI Messages used in part or in full; c) the cost of one-off AI Agent configuration services performed by the Contractor; d) amounts upon the User's refusal to continue using the Services in the absence of the grounds specified in clauses 7.24 and 7.25.

7.27. A refund request shall be sent to [email protected] specifying the payment identifier, the grounds for the refund and the details for the transfer of funds. The Contractor shall consider the request within 10 (ten) business days.

7.28. The provisions of clauses 7.24–7.27 apply to the extent not contradicting the mandatory norms of the legislation of the Republic of Kazakhstan. Where the User is a consumer — an individual acquiring Services for personal needs unrelated to entrepreneurial activity — the guarantees of the Law of the Republic of Kazakhstan "On Protection of Consumer Rights" shall apply; in the event of conflict, the norms of the said Law shall prevail. With respect to Users that are legal entities and individual entrepreneurs, the refund limitations provided for by clause 7.26 apply in full.

8. Procedure for the Provision of Services

8.1. The Contractor provides access to the Platform and Services following acceptance of the Offer, registration of an Account and, where necessary, payment.

8.1.1. Registration of an Account is carried out using an email address, a third-party identification service account or a telephone number, including a WhatsApp number. The list of available methods of registration and subsequent authorization is determined by the Contractor and may change. Confirmation of an email address or telephone number is carried out by sending the User a one-time confirmation code.

8.1.2. A one-time confirmation code constitutes a means of digital confirmation used for authorization of the User and recording of the actions performed by the User, and does not constitute an electronic digital signature.

8.1.3. An Account may be linked to the User's telephone number used as a Means of Access. The User independently bears the risk of loss of control over such number, including as a result of termination of the contract with the telecommunications operator, transfer of the number to a third party or re-allocation of the number by the telecommunications operator to another subscriber. The Contractor bears no liability for access to the Account obtained by a third party as a result of the User's loss of control over the linked number.

8.1.4. The User shall immediately notify the Contractor of the cessation of use of the telephone number linked to the Account by sending a request to [email protected]. Amendment of the linked number is carried out by the Contractor's Customer Support Service following verification that the Account belongs to the User. The Contractor may request documents and information confirming such belonging and may refuse to amend the number where the requested confirmation is not provided.

8.1.5. The Contractor may suspend access to the Account and request additional confirmation of the User's identity upon detection of circumstances indicating a possible loss by the User of control over the Means of Access.

8.2. The Contractor may request from a User that is a legal entity documents confirming its legal capacity and the powers of the person concluding the Offer on its behalf. Pending provision of such documents, the Contractor may suspend the rendering of Services.

8.3. The Trial Period is granted on a one-time basis for a single Account and is not granted repeatedly, including upon creation of a new Account or use of other registration data. Extension of the Trial Period is possible solely by agreement with the Contractor's Customer Support Service.

8.4. Upon expiry of the Trial Period, in order to continue using the Platform, the User shall select and pay for a Tariff. In the absence of payment, access to the Services shall be blocked.

8.5. The scope, composition and terms of Services within a Tariff are determined by the Contractor. The Contractor may develop, improve and expand the functionality of the Platform without limitation. Where an amendment materially reduces the functionality paid for by the User during a paid Billing Period, the User may decline the Services and receive a refund for the unused part of the period in proportion to the remaining term. The Contractor may introduce additional paid options, limits and packages for separate payment.

8.6. Certain Tariffs may be granted exclusively to particular categories of Users, including participants of the Contractor's partner programme, and may contain functional and quantitative limitations preventing the use of such Tariffs for commercial purposes. The composition of the limitations is published by the Contractor in the description of the relevant Tariff. Use of a Tariff in breach of the established limitations, as well as circumvention of such limitations by technical or organizational means, constitutes grounds for transferring the User to a standard Tariff with additional charging of the cost for the period of breach, or for blocking the Account without refund.

Lifecycle of AI Messages

8.7. AI Messages included in the cost of a Tariff and not used before the end of the Billing Period shall be cancelled and shall not be carried over to the following period.

8.8. AI Messages acquired in the form of additional packages shall be retained for the entire term of the User's Account subject to the existence of a valid Subscription and shall be carried over between Billing Periods without limitation of term. Where access to the Services is blocked due to non-payment, unused package AI Messages shall be retained and shall become available to the User upon resumption of the Subscription. Package AI Messages shall be cancelled upon deletion of the Account.

Change of Tariff

8.9. Where the User transfers to a Tariff of a higher cost, the change shall apply from the moment of payment. The cost of the new Tariff shall be reduced by the unused portion of the cost of the current Billing Period, calculated in proportion to the number of days remaining until its expiry. The AI Messages included in the new Tariff shall be credited in full, whereas the AI Messages already used by the User in the current Billing Period shall be set off against the volume of the new Tariff. A new Billing Period shall commence from the moment of transfer.

8.10. Where the User transfers to a Tariff of a lower cost, the change shall apply from the commencement of the following Billing Period. Until the expiry of the paid Billing Period, the terms of the current Tariff shall be retained for the User. The cost of the paid Billing Period is not subject to recalculation or refund.

8.11. The calculation of amounts and volumes of resources upon change of Tariff shall be displayed to the User in the "Billing" section of the Platform interface prior to confirmation of the transfer.

Suspension of Subscription

8.12. The User may suspend the Subscription for a period of up to 60 (sixty) calendar days with retention of data, settings and history, by applying to the Contractor's Customer Support Service. During the suspension period, access to the Services is not provided, no payment is charged and the operation of AI Agents is halted.

8.13. Suspension of the Subscription is carried out at the initiative of the User and differs from the blocking of access applied by the Contractor in the absence of payment or in the cases provided for by clauses 8.19 and 8.20 of this Offer.

8.14. Upon expiry of the suspension period, the Subscription shall resume subject to the existence of a valid payment instrument or receipt of payment. In the absence of resumption, the Subscription shall terminate and access to the Services shall be blocked. Clause 8.16 shall apply to the Account and the User's data.

8.15. Upon transfer to a Tariff with lower quantitative limitations, the User's data and settings shall not be deleted. Resources exceeding the limitations of the new Tariff (AI Agents, channels, integrations and others) shall be transferred to archived (inactive) status with retention of configuration. Upon subsequent transfer to a Tariff with higher limitations, archived resources may be restored by the User within the limitations of the new Tariff.

8.16. In the absence of a valid Subscription, the Contractor may transfer the User's Account to archived status. The retention periods for the data of an archived Account, the procedure for its restoration and subsequent deletion of data are determined by the Privacy Policy. The Contractor shall notify the User of forthcoming archiving and forthcoming deletion of data in the manner provided for by Section 11.

Guarantees and Nature of the Services

8.17. The Contractor undertakes to take reasonable measures to maintain the operability of the Platform. Guaranteed service level indicators (SLA), the level of technical support and response times to enquiries apply exclusively to Tariffs in the terms of which they are expressly specified.

8.17.1. Save for the guarantees expressly provided for by this Offer and the terms of the selected Tariff, access to the Platform is provided in accordance with the principle generally accepted in international practice of "As Is". The Contractor provides no express or implied guarantees that the functional capabilities of the Platform will fully correspond to the User's expectations or the User's specific goals and objectives. The User understands and agrees that software cannot be entirely free from errors and undertakes to inform the Contractor of any defects detected. The provisions of this clause apply to the extent not contradicting the mandatory norms of the legislation of the Republic of Kazakhstan, including the guarantees granted to consumers.

8.18. The User understands and accepts that AI Agents and other artificial intelligence tools generate responses by probabilistic methods on the basis of the data and settings provided to them. The results of the operation of such tools may contain inaccuracies, require verification by the User and do not replace professional advice in specialized fields. The Contractor continuously improves the quality of the operation of AI Agents, whereas the quality of the result depends, inter alia, on the correctness of the settings, scenarios and data determined by the User. Decisions taken by the User and the User's Clients on the basis of the results of the operation of AI Agents are taken by them independently.

8.18.1. The Platform constitutes an artificial intelligence system within the meaning of subclause 5) of Article 1 of the Artificial Intelligence Law. The Contractor acts as the owner of the said system and performs the obligations provided for by clause 2 of Article 15 of the Artificial Intelligence Law. The User acts as a user of an artificial intelligence system within the meaning of subclause 7) of Article 1 of the said Law and performs the obligations provided for by clause 2 of Article 16.

8.18.2. In accordance with Article 8 of the Artificial Intelligence Law, the Parties shall exercise control over the artificial intelligence system and bear liability for the results of its activity according to their respective roles. The allocation of the Parties' obligations relating to the configuration and operation of AI Agents is determined by Sections 6 and 7 of the User Agreement.

8.18.3. The classification of the Platform by degree of risk and degree of autonomy is carried out by the Contractor in the manner provided for by Article 17 of the Artificial Intelligence Law. Information on the classification assigned, as well as on the operational characteristics and limitations of the Platform, is provided to the User upon request to [email protected].

8.18.4. The User's Clients interacting with AI Agents possess the rights provided for by clause 1 of Article 16 of the Artificial Intelligence Law. The procedure for exercising such rights is established by Section 7 of the User Agreement. The User is obliged to ensure the possibility of exercising such rights insofar as they relate to the AI Agents configured by the User.

8.18.5. Where a decision affecting the rights and legitimate interests of a User's Client is generated by an AI Agent without human involvement, the User shall ensure the possibility of informing such person of the automated nature of the decision, providing an explanation of its grounds and reviewing the decision with the involvement of an employee of the User.

Suspension and Termination of Services

8.19. The Contractor may unilaterally suspend the rendering of Services in the event of the User's breach of the terms of the Offer, the User Agreement or the Privacy Policy; detection of actions threatening the security of the Platform, data or third parties; receipt of demands from state authorities within their competence.

8.20. The Contractor may unilaterally terminate the contract with the User in the event of a material breach of the terms of the Offer; repeated (3 or more times) breach of obligations; use of the Platform for purposes infringing the legislation of the Republic of Kazakhstan or the rights of third parties; receipt of demands from state authorities.

8.21. The User may cease using the Platform at any time. Amounts previously paid are not subject to refund, except in the cases provided for by clauses 7.24–7.28 and by the legislation of the Republic of Kazakhstan.

8.22. Termination of the contract does not release the Parties from the performance of obligations arising prior to such termination.

9. Access to the User's Account

9.1. The User may be attributed to a Partner as a result of registration via a Referral Link, application of a Partner's Promo Code, registration via an invitation sent by a Partner, or by another method provided for by the functionality of the Platform. Information on attribution is displayed in the Platform interface.

9.2. Attribution to a Partner does not affect the terms of the rendering of Services, the cost of Tariffs or the rights of the User, except in cases of granting the User discounts or other special conditions expressly specified upon registration.

9.3. The contract for the rendering of Services is concluded by the User directly with the Contractor. The Partner is not a party to such contract and may not accept the User's payments, grant guarantees or discounts, or assume other obligations on behalf of the Contractor.

9.4. Access of a Partner and of authorized employees of the Contractor to the User's Account is granted at the following levels:

a) basic level — information specified by the User upon registration and in the Account profile (name of the legal entity or the User's surname, first name and patronymic, BIN or IIN, email address, telephone number, WhatsApp number, contact person, field of activity and other profile information), as well as information on the status of the Subscription, the selected Tariff, dates and amounts of payments, and the volume of use of the resources included in the Tariff. The content of correspondence, the settings of AI Agents and the data of the User's Clients are not provided at this level. Applied automatically: for a Partner — from the moment of attribution of the User; for the Contractor — for the purposes of rendering Services;

b) technical level — access to the Account interface: the settings of AI Agents, scenarios, prompts, funnels, integrations and connected channels, as well as to outgoing messages of AI Agents. The content of incoming messages of the User's Clients and their contact details are not displayed at this level. For a Partner it is granted with the User's consent; for the Contractor — for the purposes of technical support and ensuring the operability of the Platform;

c) level of access to the data of the User's Clients — in addition to the technical level: the content of incoming messages, contact details of the User's Clients, attachments and dialogue history. Granted solely on the basis of a separate request specifying the reason and with the express consent of the User for a particular access session. The validity period may not exceed 72 (seventy-two) hours; upon expiry of the period, access shall terminate automatically, and extension shall require new consent of the User.

9.5. Consent to the granting of access is expressed by the User in the Platform interface. The User may at any time revoke previously granted access of any level; revocation terminates the active session immediately.

9.6. Actions performed in the User's Account within the framework of remote access are recorded in a log accessible to the User in the Platform interface. The Contractor shall notify the User of each granting of access of the level provided for by subclause (c) of clause 9.4.

9.7. By granting access of the level provided for by subclause (c) of clause 9.4, the User confirms the existence of lawful grounds for disclosing the personal data of the User's Clients to the relevant person and independently bears responsibility before the User's Clients and third parties for such disclosure.

9.8. The Contractor may obtain access to the User's Account without the User's consent solely where this is necessary to remedy an information security incident, to fulfil a demand of a state authority, to prevent unlawful use of the Platform or to prevent a threat to life and health. The User shall be notified of such access within 24 (twenty-four) hours, save where notification is prohibited by a demand of a state authority.

9.9. The provision of information to the extent corresponding to the established level of access, as well as access in the cases provided for by clause 9.8, does not constitute a breach of the Contractor's confidentiality obligations provided for by Section 10.

9.10. Termination of a Partner's participation in the partner programme does not entail termination of the contract between the Contractor and the User. Upon termination of the Partner's participation or upon revocation of access by the User, support of the User shall be provided by the Contractor.

10. Confidentiality

10.1. The Parties undertake to keep secret any information that has become known to them in connection with the performance of the Offer, including commercial, financial, technical and other information that is not publicly available (hereinafter referred to as "Confidential Information").

10.2. The obligation to maintain confidentiality shall remain in force throughout the term of the Offer and for 3 (three) years following its termination. Disclosure of Confidential Information is permitted with the written consent of the other Party, in the cases provided for by the legislation of the Republic of Kazakhstan, as well as in the cases provided for by clause 9.9 of this Offer.

10.3. Confidentiality obligations do not extend to information that is publicly available or has been obtained by a Party from other lawful sources.

11. Procedure for Notifying the User

11.1. The Contractor notifies the User of events relating to the rendering of Services by means of available communication channels: the email address, telephone number or messenger specified upon registration or in the Account profile, notifications in the Platform interface, push notifications, SMS or other channels. The choice of channel is determined by the Contractor based on the nature of the event and the availability of the channel.

11.2. The Contractor undertakes to notify the User of the occurrence of the following events:
a) amendment of the cost of current Tariffs — no later than 30 (thirty) calendar days in advance;
b) amendment of this Offer — no later than 30 (thirty) calendar days in advance;
c) amendment of the Privacy Policy and the User Agreement — no later than 14 (fourteen) calendar days in advance;
d) forthcoming archiving of the Account — no later than 7 (seven) calendar days in advance;
e) forthcoming deletion of the data of an archived Account — no later than 30 (thirty) calendar days in advance;
f) scheduled technical works entailing temporary restriction of access to the Platform — no later than 24 (twenty-four) hours in advance, save for emergency works necessary to remedy defects and security threats, of which the User shall be notified immediately upon their commencement;
g) granting of access to the data of the User's Clients pursuant to subclause (c) of clause 9.4 — immediately;
h) access to the Account pursuant to clause 9.8 — within 24 (twenty-four) hours;
i) detection of an information security incident affecting the User's data — in the manner and within the time limits established by the legislation of the Republic of Kazakhstan.

11.3. The Contractor shall send the User service notifications of the following events: attainment of the threshold values of expenditure of the resources included in the Tariff established by the User in the Platform interface; full exhaustion of the resources included in the Tariff; approaching expiry and expiry of the Trial Period; approaching expiry of the paid Billing Period; unsuccessful attempt to debit funds; blocking of access; change of Tariff; archiving of resources upon transfer to a Tariff with lower limitations; crediting and cancellation of Referral Bonuses.

11.4. The service notifications provided for by clause 11.3 are sent in connection with the performance of the contract and do not constitute advertising mailings. Refusal to receive them is possible only upon cessation of use of the Platform.

11.5. The sending to the User of advertising, marketing and other communications not directly related to the performance of the contract is carried out solely where separate consent of the User exists, which may be withdrawn at any time in the manner provided for by the Privacy Policy.

11.6. Message templates, specific channels and technical parameters of notification delivery are determined by the internal procedures of the Contractor.

12. Final Provisions

12.1. The Offer enters into force from the moment of its posting on the Contractor's website and remains in force until its withdrawal or replacement with a new version. The invalidity of individual provisions of the Offer does not entail the invalidity of the Offer as a whole; an invalid provision shall be replaced with a provision closest in meaning and permissible under the legislation of the Republic of Kazakhstan.

12.2. This Offer, together with the Privacy Policy, the User Agreement and the published terms of Tariffs, constitutes the entire scope of the Parties' agreements in respect of the subject matter of the contract and supersedes all prior oral and written agreements, statements and proposals on this subject matter. Where the Parties have concluded a separate written contract governing the rendering of Services, the terms of such contract shall prevail over the terms of this Offer to the extent of any discrepancies.

12.3. The User may not assign, transfer or otherwise dispose of its rights and obligations under this Offer to third parties without the prior written consent of the Contractor. The Contractor may transfer its rights and obligations to legal successors, including upon reorganization, merger, accession or disposal of the business, without additional consent of the User, notifying the User in the manner provided for by Section 11. This Offer shall remain in force for the legal successors of the Parties.

12.4. This Offer may be published by the Contractor in the Russian, Kazakh and English languages. In the event of discrepancies between the language versions, the Russian language version shall prevail, except where otherwise expressly provided by the legislation of the Republic of Kazakhstan.

12.5. The Parties shall endeavour to resolve disputes through negotiations; pre-trial settlement by means of submitting a claim is mandatory. A claim shall be sent in written form: to the Contractor — to the email address [email protected]; to the User — to the contact details specified by the User upon registration of the Account or in the Account profile. A claim shall be deemed received from the moment of its delivery to the relevant contact details. A claim shall specify: the substance of the demands, the grounds, the amount of the demand (where applicable), annexes, and the contact details of the applicant. The period for consideration of a claim is 15 (fifteen) calendar days from the moment of receipt.

12.6. Where agreement is not reached through pre-trial settlement, the dispute shall be subject to consideration by the judicial authorities of the Republic of Kazakhstan at the location of the Contractor — in Almaty city. Disputes involving Users that are legal entities and individual entrepreneurs shall be considered by the Specialized Inter-District Economic Court of Almaty city. Disputes involving Users that are individuals shall be considered by the courts of Almaty city in accordance with the rules of jurisdiction established by the legislation of the Republic of Kazakhstan.

12.7. Legally significant communications, notifications, claims and other correspondence shall be sent: by the Contractor — from email addresses containing the domain name aitriq.com, as well as by means of the official communication channels of the Contractor specified on the website and in the Platform interface; by the User — using the contact details specified by the User upon registration of the Account or in the Account profile. Communications sent using other contact details may not be considered by the Parties as legally significant.

13. Details of the Contractor

AITRIQ Limited Liability Partnership
BIN: 250940022638
Registered address: 050046, Republic of Kazakhstan, Almaty city, Satpaev street, building 90/56, office 86
Actual address: 050057, Republic of Kazakhstan, Almaty city, Bostandyk district, Satpaev street, building 63a, office 12
Email: [email protected]
Customer Support Service: [email protected]
Website: https://aitriq.com